Swap-ETH.io Privacy Policy
Effective date: September 11, 2026
This Privacy Policy explains the categories of information that Swap-ETH.io may process when a user visits the site, creates an exchange order, contacts support or is subject to a security or compliance review. The policy is intended to describe the service's data model without implying that every category is collected in every interaction.
Swap-ETH.io is an online crypto-to-crypto service. Blockchain transactions are public or network-visible according to the rules of the relevant blockchain and are not controlled by this Privacy Policy once written onchain.
Information We May Process
The information needed depends on how the service is used. A simple site visit requires less information than an exchange order, support case or flagged compliance review.
| Category | Examples | Why it may be processed |
|---|---|---|
| Order data | Order ID, send/receive assets, networks, amounts, public wallet addresses, transaction hashes, status | Create, process and support an exchange order |
| Technical data | IP address, browser/device information, timestamps, security logs, request data | Operate the site, detect abuse, troubleshoot and protect the service |
| Support data | Email address, message content, attachments and identifiers supplied by the user | Respond to support, privacy or security requests |
| Compliance data | Screening results and information requested during a flagged review | Risk-based AML, sanctions, fraud and security review |
Users should not submit seed phrases, private keys, wallet passwords or unrelated identity documents through normal support channels.
How We Use Information
Swap-ETH.io processes information for operational purposes connected to the service. The main purposes are to create and process orders, deliver payouts, answer support requests, maintain security, investigate errors, prevent abuse and perform risk-based transaction screening.
Information may also be processed when reasonably necessary to comply with applicable legal obligations or respond to a valid request from a competent authority. This policy does not claim a specific jurisdiction or regulatory licence that has not been independently established.
Blockchain Information
Public wallet addresses and transaction hashes can be visible on the relevant blockchain or block explorer independently of Swap-ETH.io. Public blockchain data can remain available after an order has completed and cannot be deleted or rewritten by the service.
This distinction matters for privacy requests. Swap-ETH.io can address information under its control where applicable, but it cannot erase a confirmed Bitcoin, Ethereum, TRON, Solana or other blockchain transaction from the underlying network.
Cookies and Local Storage
The site may use cookies or local-storage mechanisms that are necessary for session continuity, security, interface preferences or order-related functionality. Their use should be limited to what the implemented website actually requires.
If non-essential analytics or marketing technologies are introduced, they should be disclosed through the site's active consent/cookie interface before being treated as part of the public privacy model. This policy does not invent analytics vendors that have not been implemented.
Sharing and Disclosure
Information may be disclosed to infrastructure, security, compliance or technical service providers only when their role is necessary to operate or protect the service. Access should be limited to the information needed for that function.
Swap-ETH.io does not define the sale of user conversation or order data as part of its business model. Information can also be disclosed when required by applicable law, a valid legal process, fraud/security investigation or risk-control obligation.
Data Retention
Swap-ETH.io does not publish a single fixed retention period for every data category because operational, security, compliance and legal requirements can differ. Information should be retained only for as long as reasonably necessary for the purpose for which it was collected and any applicable recordkeeping requirement.
Where information is no longer required, it should be deleted, anonymized or otherwise removed from active use when technically and legally appropriate. Public blockchain records are outside this deletion process.
Security
Swap-ETH.io uses operational and technical controls intended to protect information from unauthorized access, alteration or disclosure. No internet service, wallet or blockchain workflow can be described as completely risk-free, so the policy does not promise absolute security.
Support does not require a seed phrase, private key or wallet password. Security concerns related to the service can be reported to [email protected].
Privacy Requests
Users can send privacy questions or requests to [email protected]. Depending on the applicable law and the information involved, a request can concern access, correction, deletion or another privacy right.
Swap-ETH.io may need enough information to verify that a requester is entitled to act on the relevant data. A request cannot require the service to alter immutable blockchain records or retain less information than an applicable legal or security obligation requires.
Changes to This Policy
This policy can be updated when the service, data model or legal requirements change. The effective date should be updated when a material revision is published so users can identify the version that applies.
Contact
Privacy questions: [email protected]
General support: [email protected]
Security reports: [email protected]